Lenovo ThinkSystem Services 4-Year 24x7 2-Hour Plus YDYD | On-site

Protect server uptime with a support model built for production pressure. Lenovo ThinkSystem Services 4-Year Protection Pre-Adv 24x7 2-Hour Plus YDYD combines around-the-clock coverage, rapid response, on-site repair, and defective material retention to help infrastructure teams recover quickly and keep systems in service. This level of support is designed for environments where a delayed parts swap or a missed escalation can affect application availability, storage access, or compute capacity. The 2-hour response target helps shorten the path from incident to action, while on-site service reduces the burden on internal teams that would otherwise need to coordinate repair logistics and replacement handling. Defective material retention adds another layer of control for organizations with security, compliance, or chain-of-custody requirements. Instead of surrendering failed components, teams retain possession and maintain tighter oversight of hardware that may contain sensitive data. Over a 4-year term, the service helps stabilize operating costs while supporting the uptime expectations of critical ThinkSystem deployments.