Lenovo ThinkSystem On-Site Repair 5 Year 4-Hour Response | HDD Retention, 9x5

Protect your ThinkSystem estate over the long term with a 5-year on-site repair and HDD retention entitlement. This warranty upgrade provides a committed 4-hour response for parts and labor within 9x5 business hours, with Lenovo field technicians dispatched to perform diagnostics, replace failed components, and return systems to service. Hard Disk Drive Retention (HDDR) is included so you retain custody of failed storage media for auditing, e-discovery, or regulatory retention needs. The extended 5-year term reduces procurement churn and aligns hardware maintenance with typical server refresh cycles, delivering predictable operational costs and simplified vendor management. Note that this service covers physical maintenance only; software support, configuration changes, and data recovery services are not included. Choose this five-year entitlement when you need sustained hardware SLAs and media custody controls across production and edge deployments.