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Lenovo ThinkSystem 5 Year on-site repair service 9x5 4 Hour response
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Lenovo ThinkSystem 5YR On-Site Repair 9x5 4HR Response | 5 Year Warranty, Maintenance

Lenovo

MPN: 01CU199

$4,126.93$4,549.00
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Authorized Dealer — Full manufacturer warranty

Key Features

  • 5 Year on-site parts and labor coverage
  • 9x5 business hours service window
  • 4 Hour on-site response time SLA
  • Lenovo certified field technicians
  • Service applies to physical hardware maintenance
  • Manufacturer part number 01CU199
  • Ensure predictable uptime with a 4 Hour on-site response SLA
  • Provide business hours coverage with 9x5 support
Extend operational certainty for critical ThinkSystem assets with a five‑year, on‑site repair contract combining a 9x5 service window and a 4 Hour response commitment. This extended service covers parts and labor, ensuring vendor‑backed replacement components and field technician support throughout the term. Lenovo dispatches trained technicians to your location to diagnose and repair covered hardware, reducing time spent on RMAs and component logistics. A five‑year term preserves maintenance continuity across typical hardware lifecycles and can lower total cost of ownership by minimizing protracted outages and administrative overhead. Opt for this package when sustained availability, predictable service timelines and vendor accountability are required for enterprise server deployments.

Ideal For

  • Enterprise server farms requiring extended vendor maintenance
  • Colocated racks needing predictable on-site repair SLAs
  • Hardware refresh cycles spanning longer than 3 years
  • IT teams reducing internal repair staffing with vendor dispatch

Why This Product

  • 1Five‑year term extends vendor coverage beyond standard 3‑year options
  • 24 Hour on-site response reduces extended outage exposure compared with depot-only support
  • 3Includes parts and labor to prevent surprise replacement costs
  • 4Delivered by Lenovo certified technicians for compatibility with ThinkSystem platforms