Lenovo PROTECTION PRE ESS 5Y 24X7X4 + YDYD | Enterprise Support

Keep critical operations moving with a support plan designed for fast response and controlled recovery. PROTECTION PRE ESS - 5Y 24X7X4 + YDYD provides five years of around-the-clock coverage with a four-hour response target, giving IT teams a structured path when hardware problems threaten service continuity. This service is suited to environments where downtime carries real cost: production systems, branch infrastructure, and business-critical endpoints that cannot wait for standard business-hours support. The YDYD coverage model helps simplify replacement handling, while the 24x7x4 commitment supports faster escalation and tighter incident control. For procurement teams, the value is straightforward: fewer surprises, clearer service expectations, and a support structure that justifies the investment in protected assets. For operations teams, it means a more predictable recovery process and less time spent coordinating next steps during an outage. When uptime matters, service quality is part of the platform.