Lenovo PROTECTION 5Y TECH INST 24X7X4 + YDYD | Deployment Services

Reduce outage exposure with a Lenovo protection service built for environments where response time matters. This 5-year plan pairs technical installation support with 24x7 coverage and a 4-hour response target, giving infrastructure teams a clear path to restore service when hardware issues appear. The Keep Your Drive component adds an important layer of control during replacement events. Instead of surrendering storage media, your team retains the failed drive, helping preserve internal data handling policies and simplifying chain-of-custody requirements. For organizations running business-critical workloads, this service is about more than break-fix support. It helps standardize escalation, shorten recovery windows, and reduce the operational drag that comes with unmanaged service gaps. The result is a more predictable support model for systems that cannot afford extended downtime. Choose this coverage when the cost of delay is higher than the cost of protection. It is designed for teams that want stronger service assurance, tighter response commitments, and a cleaner recovery process over the full 5-year term.