Lenovo DCG ThinkSystem 1 Year Onsite Repair 9x5 4 Hour Response with HDD Retention | HDDR, On-site

Preserve service continuity and chain-of-custody control with a 1 Year on-site repair service that delivers 9x5 coverage, a guaranteed 4 Hour on-site response, and Hard Drive Retention (HDDR). This post-warranty option is designed for ThinkSystem deployments where data sovereignty and secure media handling are required alongside rapid hardware restoration. Lenovo dispatches certified field engineers to perform on-site repairs during business hours and returns replaced drives to the customer for secure disposal or retention. Choosing HDDR reduces risk associated with data-bearing devices by guaranteeing that the customer retains physical custody of replaced hard drives. Compared with depot-only or standard swap plans, this service keeps sensitive media on-premises and restores hardware with Lenovo parts and labor. For IT directors, the combination of bounded coverage hours and HDDR balances predictable response with tightly controlled data handling policies.