Lenovo 5 Year Onsite Repair 24x7 4 Hour Response — 5 Year Onsite | ThinkSystem, 24x7, 4HR

Protect production workloads and predictable budgets with a five-year, 24x7 onsite repair commitment and a 4 hour response SLA. Delivered under Lenovo's service umbrella, this plan routes severity incidents to an on-call dispatch, sends an accredited field technician to your location within four hours of report, and completes parts replacement and diagnostic repair on site. Choose this tier when minutes of downtime scale into material business impact: database clusters, virtualized infrastructure, edge compute appliances and other infrastructure where rapid onsite intervention prevents extended outages. Compared with reactive, time-and-materials repairs, the fixed-term onsite contract reduces administrative overhead, accelerates repair cycles, and places escalation and parts logistics with the OEM. For procurement teams, the service justifies its cost by minimizing outage windows, consolidating support invoicing, and preserving internal engineering resources for projects rather than emergency restores.