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Lenovo Authorized Partner

Lenovo

2YR POST WTY PREMIER 24X7 4HR RESP

In Stock

Lenovo 2YR POST WTY PREMIER 24X7 4HR RESP — ThinkPad P52 Coverage, 24 months | Post-warranty, 4 hour SLA

Lenovo

MPN: 5WS7C00624

$12,127.94$13,299.00
Free shipping on orders over $500
Authorized Dealer — Full manufacturer warranty

Key Features

  • Service term: 24 months
  • Coverage: 24 x 7
  • Response SLA: 4 hour response
  • Supported device example: ThinkPad P52 (20MAS3RY1G)
  • Includes: Software Support for drivers and OS
  • Escalation: Solution engineers for multivendor issues
  • Use case: High-performance mobile workstation support
  • Extend coverage for ThinkPad P52 with a 24 month post-warranty term
Safeguard high-performance mobile workstations with a 24 month post-warranty Premier Solution Support plan tailored for devices like the ThinkPad P52 (model 20MAS3RY1G). The offering supplies 24 x 7 coverage and a 4 hour response SLA to rapidly engage solution engineers who handle both hardware and software escalations. Ideal for design, CAD and visualization teams running ISV-certified workloads on discrete NVIDIA Quadro GPUs, this service bundles software support to resolve driver, OS and application interactions that often masquerade as hardware faults. Engineers provide consolidated case ownership, coordinate multivendor fixes and accelerate resolution so end users return to productive work sooner. The agreement reduces back-and-forth vendor management costs and is suited to organizations that require predictable incident response and minimized downtime for engineering laptops and field workstations.

Ideal For

  • Support post-warranty ThinkPad P52 workstations used for CAD and 3D rendering
  • Resolve GPU driver and application conflicts on mobile workstations
  • Provide rapid field support for engineering teams in distributed offices
  • Backstop internal IT for critical laptop failures during project deadlines

Why This Product

  • 1Include software-driver troubleshooting that cheaper warranties exclude, reducing unnecessary part RMA
  • 2Deliver a 4 hour response SLA for critical laptop failures versus business-hour response only plans
  • 3Provide solution-level multivendor escalation to cut cross-vendor coordination overhead
  • 4Assign consolidated case ownership to avoid repeated handoffs common in lower-cost support tiers