Lenovo 1Y International Services Entitlement Add On | Technical Support

Protect customer uptime with a 1-year international services entitlement add-on built for Cisco channel partners delivering support under their own brand. This service is structured for collaborative delivery, combining partner ownership of the customer experience with Cisco services infrastructure behind the scenes. Designed for environments where response time matters, the entitlement aligns with 24 x 7 technical support and a 4-hour response target to help reduce service gaps when issues arise. That makes it a practical fit for partners supporting deployed wireless infrastructure that needs predictable coverage and clear escalation paths. For procurement teams, the value is in the service model as much as the coverage window: it supports phased implementation, helps expand support practice capabilities, and gives partners a framework for building recurring service revenue without losing operational control. For customers, it means faster access to technical assistance and a more consistent support experience across the service term.