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Lenovo Authorized Partner
Lenovo onsite technician servicing a server rack for 4‑hour response service
In Stock

Lenovo 1-YR Onsite Repair 24x7 4HR — 1 Year, 4-Hour Response | Onsite Support, Repair

Lenovo

MPN: 51J9104

$504.38$507.00
Free shipping on orders over $500
Authorized Dealer — Full manufacturer warranty

Key Features

  • 4‑Hour onsite response SLA
  • 24x7 coverage window
  • 1 Year service duration
  • Onsite labor and travel included
  • Dispatch by Lenovo‑certified technicians
  • MPN 51J9104 for ordering and entitlement
  • Reduce downtime with 4‑hour onsite response using a Lenovo field technician
  • Assure coverage with 24x7 service availability via continuous dispatch windows
Maintain service continuity for priority infrastructure with a one‑year, 24x7 onsite repair contract that guarantees technician arrival within 4 hours. This offering covers onsite labor and travel for eligible hardware faults; Lenovo-certified technicians perform diagnostics, part replacement, and repair to restore system availability. Designed for environments where extended uptime matters, the plan reduces mean time to repair (MTTR) and hands technical escalation directly to Lenovo field engineers. Purchase this level when you need a firm SLA for rapid response across all hours, backed by Lenovo’s service orchestration and field technician network. Contact Lenovo or your procurement lead for platform eligibility, excluded consumables, and any required parts‑only exclusions.

Ideal For

  • Provide fast recovery for database and storage controllers in enterprise data centers
  • Cover critical rack servers that require round‑the‑clock support
  • Backstop production virtualization clusters with guaranteed field response
  • Supplement internal NOC with vendor field repair for hardware failures

Why This Product

  • 1Faster recovery with 4‑hour onsite SLA versus standard next‑business‑day service
  • 224x7 coverage suitable for always‑on production systems
  • 3Includes labor and travel — reduces unexpected repair invoices
  • 4Dispatch by Lenovo technicians with access to OEM parts